We’re looking for a Customer Experience Specialist to join us as part of our Customer Experience team. With exceptional written and verbal skills, and a natural flair for customer experience to match, you’ll be someone who loves working as part of a team where no two days are the same! This could be the job for you if...
- You’re all about the customer! Our Customer Experience Specialists are deeply passionate about ensuring that our customers receive the best service, so you’ll need to be someone who appreciates the value of exceptional customer service.
- You’re a great multitasker – you’ll be communicating with our customers by phone, email and online chat, as well as working cross-functionally with many of our internal teams so knowing what to prioritise and when will help to ensure your success.
What will you be doing?
- You’ll provide best-in-class customer experience on all customer related queries. From delivery issues, product insight to website navigation.
- You are the primary contact for all our customers, ensuring that they are communicated with effectively.
- You understand that all incoming calls, emails, and live chats are an opportunity to engage with our customers and work with them to deliver the best possible experience.
- You coordinate with the team manager/supervisor and different departments to maintain a great customer experience by recognising when something has gone wrong and strive to put it right.
- You investigate, resolve, and accurately record the customer experience whilst having the bigger picture at the front of your mind to help inform your decisions.
- You represent our strong customer beliefs to organisations all over the world to ensure that if something has gone wrong; it is resolved with as little customer impact as possible.
What are we looking for?
- Excellent attention to detail.
- Ability to work with data with strong excel skills.
- Passion for customers and making sure they have a memorable experience.
- Excellent communication skills.
- Ability to empathise with the customer and ask what you would want to happen if you were in this position.
- Ability to multi-task and work efficiently in a fast-paced environment.
- Initiative to solve problems by yourself but are not afraid to collaborate when needed.
- Proven experience working within a fast-paced and dynamic environment desirable.
- Previous experience working in an e-commerce environment desirable.
Who are we?
BrandAlley is the go-to destination for designer brands at fantastic, exclusive prices. We’re a members-only site home to hundreds of some of the best high-profile labels in fashion, beauty and home. We stock an extensive selection of previous and current season stock at up to 90% off the RRP, from Vivienne Westwood and Alexander McQueen to Molton Brown and Philip Kingsley. With new brands launching every week, our flash sales are exclusive and filled with highly in-demand pieces that mean time is of the essence! For an instant luxury hit, our members can also shop in our permanent designer treasure trove – the Outlet – where everything is available for immediate dispatch.
Job Types: Full-time, Permanent
Benefits:
- Company pension
- Employee discount
- Work from home
Schedule:
- Monday to Friday
- Weekend availability
Work Location: Remote
Application deadline: 03/07/2023
Reference ID: CX01
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